Privacy Policy
We keep your private information private
Your privacy is important to us. It is Backstory's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://withbackstory.com, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
This policy is effective as of 25 April 2025.
Last updated: 25 April 2025
Information We Collect
Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.
"Voluntarily provided" information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
"Automatically collected" information refers to any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, browser type and version, pages visited, time and date of your visit, time spent on each page, and other details.
Additionally, if you encounter certain errors while using the site, we may automatically collect technical details about your device, what you were doing, and any related error information.
Please be aware that while this information may not identify you on its own, it may be combined with other data to personally identify individual persons.
Device Data
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
- Device Type
- Operating System
Device settings may influence what information is shared with us. Please check your device's policies for more information.
Personal Information
We may ask for personal information — for example, when you subscribe to our newsletter or contact us — which may include:
- Name
- Social media profiles
- Date of birth
Transaction Data
Transaction data refers to records that accumulate during your normal interactions with our services, such as stored files, analytics data, and usage metrics.
Legitimate Reasons for Processing Your Personal Information
We only collect and use your information when there are legitimate reasons to do so.
Collection and Use of Information
We may collect your personal information when you:
- Register for an account
- Purchase a subscription
- Participate in competitions, contests, or surveys
- Subscribe for updates via email or social media
- Access our website through a mobile device or web browser
- Contact us via email, social media, or similar channels
- Mention us on social media
We use this information to:
- Provide core features and services
- Customize your experience
- Communicate with you
- Perform analytics, market research, and business development
- Improve website functionality
- Manage competitions and promotions
- Ensure security and fraud prevention
- Conduct technical assessments
We may also combine information you provide with research data or general information to improve services.
Security of Your Personal Information
We protect your data through commercially acceptable means. However, no method of storage or transmission over the Internet is 100% secure.
You are responsible for keeping your passwords secure and confidential.
How Long We Keep Your Personal Information
We retain personal information only for as long as necessary. Afterward, we delete it or anonymize it unless longer retention is required for legal or compliance reasons.
Children's Privacy
Our products and services are not aimed at children under 13, and we do not knowingly collect personal information from them.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- Our subsidiaries, affiliates, contractors, employees
- Service providers like IT companies, analytics providers, marketing services, and payment systems
- Courts, tribunals, regulatory bodies
- Partners, sponsors, or agents
- Debt collectors
- Purchasers of our assets or business
Third parties we currently use include:
- Sentry
- Front
- Stripe
International Transfers of Personal Information
All personal information is stored and/or processed in the United States.
Your Rights and Controlling Your Personal Information
Your choice: You may withhold personal information, but this might affect service quality.
Marketing permission: You can opt out of marketing communications at any time.
Access and correction: You may request access to or correction of your personal information.
Non-discrimination: Exercising your privacy rights will not result in discrimination.
Data breaches: We comply with applicable laws regarding any data breaches.
Complaints: Contact us if you believe your privacy rights have been breached.
Unsubscribe: You can unsubscribe from communications anytime by contacting us at support@withbackstory.com.
Use of Cookies
We use cookies to understand how you use our site and personalize your experience.
See our Cookie Policy for more.
Business Transfers
In the event of a sale or bankruptcy, your data may be transferred to acquiring parties under the same privacy terms.
Limits of Our Policy
We are not responsible for the privacy practices of external sites we link to.
Changes to This Policy
We may change this policy from time to time and will post updates here. For significant changes, we will notify registered users.
Contact Us
For any questions or concerns regarding your privacy, you may contact:
Robert Chung
support@withbackstory.com
San Francisco, CA, April 2025